Terms and Conditions

All clients working with Case Clarity Services are bound by the terms and conditions which, coupled with your specific engagement, create the “client agreement” or “client engagement.” Engagement begins when you have accepted the terms, paid the deposit, AND when you receive a new client welcome email from Case Clarity Services. 

You are engaging Case Clarity Services for your evidence organization and clarity of such details.  Case Clarity Services does not provide legal advice and is not providing lawyer services. 

Case Clarity Services cannot guarantee and has not guaranteed any result in the outcome of your case, and you understand it’s impossible to determine a final cost at this stage in my agreement.   Case Clarity Services will keep you up to date regarding your expenses and progress along the way so that you will be made aware of any expenses as they arise.

Retainer:

Case Clarity Services asks for an advanced deposit specific to your case to begin work.  This will take place after the initial pre-paid intake meeting.  Once the retainer has been used through hourly services, additional funds will be required to complete the paid services.  An estimate will be provided after the initial intake meeting.  I understand that Case Clarity Services will not begin work on my case without this advance payment and my approval of this agreement. When I’m issued a bill for services, if I don’t pay these directly and immediately,  I can expect Case Clarity Services to pause my services.  I will be able to review my bill in statements sent twice a month, upon request. 

If I am unable to make payments or unable to maintain an advance deposit within 30 days, my services from Case Clarity Services may end. The most important thing is that you communicate with Case Clarity Services about whatever your budget limitations including both amount and timing of payment. Case Clarity Services  will always try to work with you. 

You also understand that unpaid balances accrue interest at the rate of 1.5% per month, or 16% annually. 

At the end of your service needs,  we will ask you for your honest feedback. This feedback is so important to us.  

Privacy:

Case Clarity Services utilizes technology wherever possible to increase efficiency and decrease my costs. This agreement allows your information to be electronically stored “in the Cloud.” If this is a problem, you must inform Case Clarity Services, so that additional steps are taken to secure my information. You should use a private email address for communications with your Attorney and Case Clarity Services.. Work email is not strictly confidential, and your confidentiality may be compromised if you use anything other than your personal, private email account to communicate with your Lawyer and Case Clarity Services, both entities are separate.  

Case Clarity Services uses electronic files and will provide me with an electronic file once my case is closed. Case Clarity Services does not keep my original documents and will return everything to me once it is scanned. In the event there may also be hard copies or materials that belong to me they will be returned to me to the best of their ability. If for some reason, I am unavailable, or can’t be reached after 30 days, Case Clarity Services will destroy the papers. I am responsible for keeping copies of emails sent to or from Case Clarity Services. I agree to download my complete electronic file from Case Clarity Services within 60 days of receiving my file.

Right To Terminate

It’s possible that you or Case Clarity Services may choose to terminate their representation for you at any time for any reason with written notice, subject to the Case Clarity Services ethical duties. If Case Clarity Services decides to terminate its representation of you, Case Clarity Services will take reasonable steps to protect your interests.

If you are at any time dissatisfied with Case Clarity Services or if you have a question about the fees charged or billing statements or any other matter, you must inform Case Clarity Services  promptly and work with Case Clarity Services toward a resolution. It’s understood that both you and Case Clarity Services will retain the option to terminate representation at any time upon written notice, subject to the Case Clarity Services obligation to its ethical duties.

If that should occur, you agree to promptly pay all outstanding fees and costs incurred for services rendered through the date of termination.

If a dispute arises between you and Case Clarity Services regarding the fees in this matter, we agree to first communicate and negotiate to try and resolve the dispute. If it cannot be resolved among us, we agree to bring the dispute through binding arbitration through the arbitration process. If you fail to pay fees billed by the Case Clarity Services or the costs or expenses incurred, these do not constitute a “dispute,” and Case Clarity Services reserves the right to pursue legal remedies to collect earned fees, or costs and expenses.  Services completed including reports, evidence organization and other services available will not be released until payment has been made for the services completed. 

How Unpaid Fees Are Collected:

If you should fail to pay for any expenditure of time, fees or expenses, Case Clarity Services may seek collection on costs owed. If this occurs, there will be additional collection expenses, interest owned and potentially additional fees for any action taken on collection of unpaid amounts.

You agree that you will be responsible for these fees. If one section of this agreement is modified or waived, all other elements of this agreement will continue unchanged. Any modification or waiver of this Agreement will need to be in writing and signed by both you and Case Clarity Services.

This agreement constitutes the entire agreement and understanding between you and the Case Clarity Services. In addition, this agreement will supercede any prior agreement and understanding we may have had. If at some point some element of this agreement becomes invalid or unenforceable, then the remainder of the agreement shall continue, governed under the laws provincial location.

Since incremental payment is required before services continue, unpaid fees are limited and rare with clients but will collect unpaid fees, if required.